Privacy Policy

Your privacy matters to Pihu Pickup & Drop Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in relation to our web and mobile applications ("Platform") and the Whats App messaging service used to send daily updates about our pickup and drop services. Please read this policy carefully before using our Platform. By accessing or using the Platform, you consent to the practices described in this policy.

This Privacy Policy explains how we collect, process, use, share, and protect information about you. It will also explain to you how to access and update your information, as well as how to make specific decisions about how your information is used.

Please read this Policy before using the Pihu Pickup & Drop Services’s Platform or submitting any personal information to Pihu Pickup & Drop Services. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

YOUR CONSENT

By using the Pihu Pickup & Drop Services Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the Pihu Pickup & Drop Services Platform.

The Privacy Policy covers both “online” (e.g., Mobile Applications and Web Application services, including any websites operated by us such as www.pihupickanddrop.com or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of Pick and drop / Chauffeur/ Driver services through a network of channel partner Drivers and internal team operators, are collectively referenced as the “Services”.

We are the exclusive software provider to the workshop, offering a tailored solution that facilitates the smooth management of their routine pickup and drop-off services. Our software is designed to streamline scheduling, track vehicles, optimize routes, and ensure timely service, enabling the workshop to deliver a seamless experience to their customers.

If you have any queries regarding our Privacy Statement, please contact us at the email address given.

through our website and/or through our mobile application

1. Information We Collect

Pihu Pickup & Drop Services may request specific protected information from you. We may collect this information through a variety of channels and in a variety of places on the services, such as account registration forms, contact us forms, or when you engage with us in any other way. When you sign up to utilize the services, you establish a user profile. We will ask you to give us only the protected information that is required for us to gather for a legitimate reason related to our services. The following are the current data fields that may be requested:

•   Personal Identification Information: Name, phone number, email address, delivery/pickup address, and payment details (such as credit/debit card information or bank account details).

• Location Data: Your geographical location through GPS (if enabled) to schedule and manage your daily pickup and drop-off services.

•   Usage Data: Information about how you interact with our web and mobile applications, including device type, browser type, operating system, app version, IP address, and session activity.

•   Communication Data: Any communications you send or receive through mail Or WhatsApp related to our service, such as service requests, scheduling, updates, and support.

•   Payment Information: Billing details and payment transaction data for processing services, including payment confirmation and transaction history. If you subscribe to any of our services, we collect payment details, including payment method, billing information, and transaction details. Payment transactions are securely processed through Razorpay, our third-party payment gateway. Customers can pay their workshop bills using various payment methods, including scanning the workshop company's QR code or through other available payment modes such as bank transfers, credit/debit cards, or mobile wallets.

2. How We Use Your Information

• We use your personal information for the following purposes:

• Providing Services: To schedule, manage, and confirm your daily pickup and drop-off requests, and ensure the timely delivery of services.

• WhatsApp Communication: To send you daily updates, reminders, confirmations, and notifications regarding your pickup and drop-off services via WhatsApp, as well as respond to customer support queries.

• Customer Support: To assist you with inquiries, feedback, or issues related to your services.

• Payment Processing: To securely process payments for services rendered and communicate billing-related information.

• Improving Services: To improve our services and Platform through data analysis, and to develop features that better suit your needs.

• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. WhatsApp Communication

By using our services, you agree to receive daily updates, notifications, and reminders via WhatsApp regarding your scheduled pickup and drop-off services. This includes but is not limited to:

• Booking confirmations

• Service status updates (e.g., pickup and drop-off times)

• Reminders for upcoming services

• Customer support communication

You can choose to stop receiving WhatsApp messages at any time by replying with a “STOP” message or by contacting our support team. However, please note that stopping WhatsApp notifications may affect the quality of service delivery.

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and data access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Sharing Your Information

• We do not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who assist in delivering services, such as payment processors, communication services (e.g., WhatsApp), or technical support providers.

• With Legal Authorities: We may disclose your personal information if required by law or in response to legal requests from government authorities or other organizations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and analytics tools) to enhance your experience on our Platform and analyze usage patterns. Cookies help us remember your preferences and improve the performance of our services.

You can manage your cookie preferences through your web browser or mobile device settings. However, disabling cookies may affect the functionality of our Platform.

7. Your Rights and Choices

• You have the following rights regarding your personal data:

• Access and Correction: You can request to access, update, or correct your personal information held by us.

• Deletion: You may request to delete your personal data, subject to legal and operational requirements.

• Opt-out of Communications: You can choose to opt-out of receiving WhatsApp messages and marketing communications by replying "STOP" to WhatsApp messages or contacting us directly.

• Location Data: You can disable location tracking through your device’s settings, though this may affect the functionality of our pickup and drop-off services.

8. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website or mobile app. Your continued use of our services after such changes constitutes acceptance of the updated policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: info@pihupickanddrop.comPhone: +91-9099670607Address: C-209, PNTC Complex, B/h Titanium City Center, Radio Mirchi Road, Satellite, Ahmedabad-380015

Trade Name : PIHU PICKUP & DROP SERVICES
Legal Name : CHIRAG JASHWANTBHAI SHAH HUF
GST Registration Number :24AAFHC1073C1Z0
 

By using our services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Privacy Policy. If you do not agree to these terms, please do not use our services. We may update or modify this Privacy Policy from time to time, and by continuing to use our services after such changes, you accept and agree to the updated terms